A business phone system that goes where your team goes
Cloud-based telephony for businesses across Sussex. Take and make calls from the office, a site, home or a mobile, all on one managed system.
Traditional phone lines are being retired, and most businesses need to move. Done well, that move is an upgrade: lower call costs, far more flexibility, and a system that works wherever your people do. Nimble plans, sets up and supports the whole thing.
The old phone network is going away
Traditional analogue and ISDN phone lines are being switched off across the UK. Every business still using them will need to move to an internet-based system. The good news is that the new way of working is genuinely better:
Lower running costs
Calls over the internet cost less, line rental largely disappears, and you stop paying to maintain ageing hardware.
Work from anywhere
Your office number works on a laptop or mobile, so the team is reachable on the same number wherever they are.
Easy to change
Adding people, moving desks or opening a new site no longer means an engineer visit and a wait. Changes are quick.
The risk is treating it as a box-ticking switch. Moved properly, your phone system becomes a tool that helps the business, not just a line that rings. That is the part Nimble takes ownership of.
A full phone system, not just a dial tone
A hosted phone system does far more than replace your old lines. These features come as standard, set up around how your business actually handles calls.
Take Calls Anywhere
Desk phone, laptop or mobile app, all on your business number. The team is reachable in the office, on site or at home.
Smart Call Routing
Menus, hunt groups and out-of-hours handling, so calls reach the right person quickly and nothing is missed.
Voicemail to Email
Missed calls and voicemails delivered straight to email, so messages get picked up even when nobody is at a phone.
Video & Meetings
Voice, video calls and online meetings in one place, so the team can connect however a conversation needs to happen.
Call Reporting & Insight
See call volumes, response times and patterns, so decisions about cover and resourcing are based on real numbers.
Simple to Scale
Add or remove users in minutes as the team changes. No engineer visit, no waiting, and you only pay for what you use.
One phone system, however your business is spread out
A modern phone system should fit the business, not force the business to fit it. This matters most for companies whose people are not all sat in one office.
Multiple sites and site offices
Head office, branch offices and temporary site offices all run on one system. Internal calls are free, and a single setup covers every location.
People out and about
Staff visiting sites or clients stay on their business number through the mobile app. Calls follow the person, not the desk they left behind.
Hybrid and remote teams
Working from home is the same as working from the office. The same number, the same features, and a caller never knows the difference.
One provider for your phones and your IT
Plenty of companies will sell you a phone system. The difference is having it set up, supported and joined up by the same team that already knows your business.
It joins up with your IT
Your phone system, network and Microsoft 365 are handled together by one team, so there is no finger-pointing when something needs attention.
One number to call
If something is not working, you call us. We do not pass you to a separate telecoms supplier and leave you chasing two companies.
Set up around your calls
We design the call flow around how your business actually answers the phone, rather than handing over a generic system to configure yourself.
Hosted telephony questions, answered
Can we keep our existing phone numbers?
In almost all cases, yes. Your current numbers are transferred across to the new system as part of the move, so customers and suppliers see no change. We manage the transfer so it happens cleanly.
Do we need to replace all our phones?
Not always. Some existing handsets can be reused, and many businesses run mostly on a laptop or mobile app and keep only a few desk phones. We will look at what you have and recommend the most cost-effective setup.
Will the call quality be good enough?
Hosted telephony depends on your internet connection, so we check it as part of planning. If the connection needs improving we will say so, and our Networking and Connectivity service can put that right before you go live.
What happens if our internet goes down?
Because the system is in the cloud, calls can automatically divert to mobiles or another site if a connection drops, so you are not cut off. We set these failover rules up with you in advance.
How disruptive is the switch-over?
We plan the move in advance and run it in a controlled way, usually with the new system ready and tested before the old one is retired. For most businesses the change-over is quick and barely noticed.
Ready to see what better IT looks like?
Book a Technology Review. We will look at your current setup, talk about where your business is heading, and tell you honestly where we think we can add value.
A 45-minute Technology Review, no obligation and no jargon. We will tell you honestly where we think we can add value.
